@Ms. MARGARET TOK
We would like to compliment one of the tour leader from SA tour - Rachel - the tour leader for the Europe Trip. Rachel has been very professional and helpful and knowledgeable and her flexibility to adjust the itinerary has reduce a lot of waiting and travelling time for us. The itinerary was well paced with nature and city scene. There is never a perfect itinerary that suits all of us but I personally feel that a tour leader plays a important part in ensuring we had a enjoyable trip and we are indeed blessed to have Rachel and the group we travelling with to make our trip a very enjoyable one. Personally it was since 10 years plus that I join a group tour. There was some unpleasant experience I had with one of the SA colleague which commented that I was being unfair to him in a email that was sent to my friend. It does started me with a bad note and I start to wonder whether did I make the right choice? However it turns out to be a pleasant trip and the credit goes to Rachel. Nowadays it is difficult to find loyal and staff who work with passion and SA is blessed to have Rachel as their staff. I am in service line and I know it is not easy as there is ups and downs. I am sure SA tours will continue to be popular with good word of mouth from customers through the service from the good tour leaders( including Rachel) Last but not least ,Thank you to SA Tours. Thanks again to Mickey and Carol too for replying to my emails too.
@Mr. FELICIA PEI TING
I would like to thank Miss Winnie Woo for her help in planning a wedding proposal on our Dream Cruise holiday from 11-16 Feb 2018. We were planning to go on Royal Caribbean initially, however decided on Dream Cruise after Winnie’s strong recommendation. She explained to us how Dream Cruise will be more suitable for our lifestyle - such a Penfolds bar, Johnnie Walker bar and also the high restaurant standards. This shows that she is very observant and patient to understand our needs. As she knows that my friend was going to proposed on Valentine's Day, she suggested we book the dinner with Mark Best. And on 11 Feb, she even called to reconfirm the arrangement for us again. Luckily, she did that as the restaurant did not remember when I went to check earlier in the day. I’m very impressed with her! On 14 Feb, the four of us were even more surprised when we walked into our friend’s room with decoration! She went the extra mile to her Dream Cruise to do it for my friend. And the proposal was very impressive and successful! I must say that this makes me want to book more holidays with SA tour as I know the consultant is so considerate and dedicated to take care of us. Once again, a big thank you to Ms Winnie Woo!
@Ms. CELINA LOW
Following our recent tour Guangzhou Family Fantasia 24 Dec-1 Jan, I would like to compliment your staff for their excellent professional services. Mr. Louis Lee is a very dedicated and organized tour leader. He did everything to ensure our safety, fast free check-in, luggage and meals that leave us to enjoy with a peace of mind. His cheerful, enthusiastic and thoughtful nature kept us in a happy mood so much that we bonded a strong friendship. Together with Mr. Jin our China tour guide, they shared general knowledge of places, tips on where, what to do and eat. From their sharing, I myself as an avid photographer, discovered a lot of nice interesting sceneries. Mr. Lee is definitely the best tour guide I have met so far and I am looking forward to explore China by joining his tour group again. Also, not forgetting the courteous friendly Mr. Kenneth Tan, who did our booking. Despite near closing time, he took the time to explain and answer our queries well. The trip to China was splendid. Many thanks for creating good memories. Kudos to you guys!
@Mr. Lee Loon Yang
Hi, My parents and I have joined SA Tour's 14D European Treasure Trove (EETT14) from 3-16 Dec 2022. We are very grateful to Cyril for all the assistance that he rendered to my family and me throughout the trip. My parents are elderly (age 67 and 72) and compared to other tour members, needed more time to walk and help with luggage. At Jungfraujoch, I was impressed that Cyril prepared sweets and ginger to help all tour members gain the energy to adjust to the high-altitude effect as well as reminded us regularly to walk slowly and be careful of the slippery surfaces. Cyril's care and concern for the safety and comfort each member has been prevalent throughout the tour. At each hotel, Cyril has done his best to accommodate needs of the families travelling together (swapping rooms where necessary) and helped everyone with our heavy luggage such that any inconveniences were kept to the minimum. My family has been travelling to Europe for several years before Covid so we are familiar with the long distances expected in the itinerary and are cognisant that we will only be staying for a short time in each city. This is my third visit to Italy and my mother's second visit; visiting Sistine Chapel at Vatican City during each trip. Through our description of Sistine Chapel, my father (a devout Christian) was looking forward to visiting it at the Vatican City during this trip to Italy (his first visit). We realised that the visit to Vatican City did not include Sistine Chapel while we were waiting to enter the St Peter's Basilica. My father was distraught and kept saying that he really wanted to visit the Sistine Chapel once in his lifetime and at his age, he may have a chance to return to Italy again. Cyril heard my father saying this and explored with the local tour guide on how we can fulfil my father's wish to visit Sistine Chapel though my mother and I were explaining to my father that we should just continue with the tour itinerary in order not to inconvenience the other tour members. As we are in Rome on 14 and 15 Dec (15 Dec was a free day), it may be possible for my family to return to Vatican City to visit Sistine Chapel on our own on 15 Dec before meeting the tour group at the airport. After discussion with Cyril and the local tour guide, we decided that the best approach would be to skip the next leg of the walking tour in Rome (14 Dec) to Colosseum and go to Sistine Chapel (next to St Peter's Basilica) while we are still in Vatican City. We will catch up with the tour group at Trevi Fountain. As the local guide is with our tour group throughout the walking tour and will take care of the safety of 17 members, Cyril quickly brought the 3 of us to the entrance of Musei Vaticani to get tickets before he ran back in the rain to catch up with the tour group at the Colosseum. We went for a short route to Sistine Chapel and took a taxi to Trevi Fountain to meet the group within 2 hours to continue our walking tour to Spanish Steps. Cyril could have left the 3 of us to locate the entrance of Musei Vaticani on our own (which I offered) and stayed with the 17 members of the tour group and the local guide on the walking tour. Cyril went with us because it was raining the entire day and he was concerned about whether we can locate the entrance in time, particularly with my elderly parents. At the same time, the local guide was with 17 members of the tour group ensuring their safety while Cyril quickly caught up with them; drenched in the process. We apologise for the inconvenience caused to Cyril and the other members of the tour group to fulfil my father's wish. Weighing the options, this approach caused the least inconvenience to the rest of the tour members. It meant a lot to my family that Cyril made the extra effort to fulfil my father's wish to visit Sistine Chapel in his lifetime. My family and I have joined many packaged tours over the past 14 years. We know what a tour leader would typically do in a packaged tour. From this trip after Covid, we also saw that many things changed in Europe. Cyril has struck us as a tour leader who went above and beyond the typical role of the tour leader and went through hardship (carrying heavy luggage up flights of stairs at hotels) to ensure the safety and comfort of tour members. My parents and I would like to express our deepest appreciation for Cyril's assistance during our tour to Europe from 3 to 16 Dec 2022. We seek SA Tours' assistance to convey our appreciation to Cyril and recognise his good performance during the tour. Thank you.
Dear Sir/ Mdm, Hope this email serves you fine and well. I am a customer of yours for the European 14D European Treasure Trove from 3 Dec 2022 to 16 Dec 2022. I will like to take this opportunity to thank my tour manager Mr Cyril Sheng for the great experience that he has given me and my wife for the honeymoon holiday. Firstly, Mr Cyril Sheng has been very accommodating and very detailed in his daily itinerary planning for the whole trip. There were many requests put up during the trip by many passengers on an adhoc basis. Without any hesitation, he has been in the forefront to take care of all our needs and wants within the time limit. He has paid detailed attention to an elderly couple who wanted to pay their respects in the 16th Chapel whilst he ensured that we are safe in the hands of the local guide. He went the extra mile to reach our next destination on foot after bringing the couple which is admirable. Mr Cyril has also showed the care and concern for all his passengers. Since my wife and I are on a special diet of vegetarian and having fish and eggs, he ensured that we are served the right food at all times. This is an admirable character of his. What touched me was he came over to all his passengers including us to ensure the right food is served. When some of the fellow passengers changed their dietary requirements, he went the extra mile to change without any complaints. This is the star quality that we see in him. In addition, when my wife needed to go to the toilet as she was not feeling well, without much hesitation or complaints, he directed the bus captain to detour to show care and concern. He also checked in twice on the same day to see if she was fine and checked in again the next day. This is something that I have not seen in other tour manager in other agencies. In Switzerland, whilst other tour managers in other groups only brought their passengers up, Mr Cyril has gone the extra mile to buy sweets for passengers to have sugar and go up the mountain. This was on his own accord. He ensured all passenger young and old were fine throughout the journey. When an elderly passenger was not well,he rushed to help her and assisted the family. He also spent his own money to get doughnuts for his passengers. I am also amazed that Mr Cyril Sheng went the additional mile to carry all the luggage for his passengers. He smiled and helped all of us. This is really admirable in him. I hope you would take this opportunity to praise him for his hard work and effort. Any complaints against him is something that you can dismiss against. Please do call me if you need any clarification. Thank you. Regards, Mr Prem Ms Kalphna
@Mr. Jason Tan
Hi SA tour team, I am currently on 14D11N EUROPEAN TREASURE TROVE trip with Cyril Sheng from 03 Dec to 16 Dec. The thing about going on a trip and especially on a tour is to be accommodating with each other and not put in tough and unreasonable requests to tour guide. Cyril was the complete opposite of the worst. He puts in his best effort and goes all out to assist each and every member in the tour. He’s nothing short of being an excellent tour guide. I hereby put in my testimonial to him and I will continue to support SA Tours. Warmest Regards, Jason Tan
@Ms. Eunice Chua
Dear SA, Happy New Year 2023! Hope this finds you well. I meant to write earlier but was busy traveliing and celebrating the festive season. This a belated thank you to Keith Ng who was Tour Leader on my trip to Hokkaido 1st to 8th December. He looked after us very well. I was particularly impressed with his caring attitude and he conscientiously helped me throughout the tour. Please pass my compliments to Keith for a job well done during our tour. The group was also appreciative of his attention and commitment. Many thanks for a wonderful holiday and I will certainly consider SA Tours in the future.
@Mr. Samuel Lee & Emely
To the Management of SA Tours, I have just returned from the Hokkaido Package 8 days tour from 11 to 19th of May on the Scoot Flight Package.I would like to mention something today that is on every leisure traveller’s dream to have a pleasant and memorable trip just outside my usual business travels. When we landed in Sapporo , we were greeted with a 60 ?year old tour guide ( Tao yu , BEI ZI ) and my first impression was what can this lady do for the 8 days continuous journey that we are going to embark on while most of the time, I would expect a 30 to 40 years plus tour guide are the usual ones with the appropriate energy to carry us all the way throughout the comprehensive journeys . I saw even at the first meeting she was pretty tired , stunned and wear out. I was literally not expecting any potential exciting tours ahead. After the 8 days , I was totally wronged and what I witnessed was that Bei Zi has brought us the tour group to an exhilarating , entertaining , knowledge riched journey and most importantly with great sense of humour that bombarded us till we are totally impressed with her experience and skills of a well rounded tour guide. Her style of organising the tour schedule was kept detailed and meticulously carried out the proposed events with utmost responsibility to ensure everyone is safe and understood the message she tried to deliver. Never had I and my wife came across such dedicated and professional attitude that she carried with her to ensure that the tour group members broke ice on friendship quickly and allow us to find common ground together through her lively humour and simplistic philological understanding about how we should appreciate our life both by leading simple, happy and a meaningful life. It’s really a 5 stars quality. I would like to also comment on the professionalism displayed by Rachel ( SA ) who has to juggle between 2 travel groups while keeping pace with the tight schedule moving from one hotel to another and it is no joke considering we are changing hotels every day. She brought snacks to ensure that we are in good mood and continue to keep us well informed on the day’s schedule. Her bilingualist ability was able to put into good use. She is very kind, gentle and understanding. Last but not least, another commendable person we would like to thank is Hirasawa San, the perfect and meticulously dressed driver who makes our journey seamlessly safe and given strategically challenging driven coach routes that only experience and passionate driver can execute. The coach is too clean that we felt guilty eating some snacks inside the coach. Many thanks to SA tours, and very lucky to have such great people like BEI ZI , Rachel and Hirasawa San, who I hope will continue to upkeep great standards of tour guided packages offered. Once again, thanks to wonderful people like BEI ZI that makes my holiday so worthwhile not just on beautiful sceneries alone but we certainly make great pleasant friends along this nice and memorable journey. I wish everyone best days ahead , till we meet again.
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